Policies are for Rockin' Robyn Boutique, and its brands Beads on the Brain and Simply Quotastic Charms.
A 10% restocking fee is required on all refunds except for missing items. We do not refund shipping charges.
Refunds must be requested within 24 hours of package delivered on a weekday. Refunds requested after this time will not be given. Exception being weekends. If you receive your order on Saturday you have until the following Monday to request a refund.
Customer must return unwanted items in perfect condition as received before refund.
Refunds will be issued within 24 hours of the returned items being delivered if they meet our condition standards.
We do not refund items that are damaged during shipment. We do recommend our customers purchase insurance before your order is shipped.
We do NOT refund orders for earrings, and belly button rings due safety concerns. Piercings can become infected, knotted, or bleed, therefore we do not refund orders on jewelry for piercings.
I accept PayPal, Debit and Credit cards.
Payment must be received before items are shipped.
Packages are shipped USPS first-class mail unless priority shipping has been purchased.
Items ship from Alabama.
Orders are normally shipped priority mail through the USPS (United States Postal Service). If you need Overnight shipping please message me and let me know and I will be happy to do so. Overnight shipping does cost extra. Please email me and I will give you the estimated price for overnight shipping.
Tracking number is included with every order inside the USA.
Once I mail a package I am no longer responsible for it.
Sometimes a package can become lost or damaged in the mail. All items are in perfect condition when I ship them. I am not responsible for their damage in the mail.
I am not responsible for delivery delays, or packages lost in the mail. My responsibility is to mail your order. It is then the responsibility of the postal service to get your package to you.
I am not responsible for wrong addresses. Please make sure your address is correct before placing an order. Thank you.
If you live in the USA and do not receive your package within a week of shipment, please notify me right away so we can resolve the issue without opening a case against my account. Thank you.
Receipt of purchase is printed and shipped with each order. If ordering through PayPal receipt is sent through email to your inbox as well as a printed receipt with your order.
I welcome all international orders!
Orders shipped outside of the USA take a longer to arrive than orders within the USA so please understand and thank you for your patience as your order is on it's way!
Orders are shipped in a plastic jewelry bag or box and wrapped in bubble wrap an tucked inside of a padded envelope or box depending on the size of the order.
Please check the size of the jewelry you are ordering and refer to the sizing in the photo or description.
Privacy is important to me. I promise I will never give out or sell your private information. You can be 100% sure that the information you give for purchases and shipping will be kept private!
Customers in Alabama will be charged 10% sales tax.
Customer Service: Customerservice@mardirobyn.com
Rockin' Robyn Boutique
P.O. Box 374
Castleberry, Alabama, 36432
"I can do all things through Christ who strengthens me." Philippians 4:13